Wasavo IVR
Nobody should hear
an engaged tone.
Build the call menu, upload the recordings, and route each caller to the right desk. Every call is logged, every missed one is visible, and the follow-up goes out on WhatsApp from the same platform.
Flows
A menu you can change yourself.
An IVR normally means filing a request with a telecom vendor and waiting three days to change a greeting. Here the flow is yours: add an option, swap a recording, send Saturdays somewhere else — and it's live on the next call.
Multi-level menus — language first, then department, then desk.
Business-hours and after-hours branches, so nights have their own message.
Fallback to a human whenever a caller presses nothing, instead of hanging up.
Draft a new flow, test it, then publish — the live one is never half-edited.
Example flow — a dental clinic
Welcome to Smile Care Dental.
│
1 Appointments
├─ 1 New appointment → front desk
├─ 2 Reschedule → front desk
└─ 3 Send me a WhatsApp link
2 Reports and billing → accounts
3 Timings and address (recording)
0 Speak to someone
│
after 20:00 → closed message + callback request
What you get
The call side, properly recorded.
Audio library
Upload greetings and menu prompts in any language you serve. Files are stored privately and only served to authenticated users.
Call records
Caller, time, the path they took through the menu, how it ended. Searchable, exportable, and kept.
Missed-call follow-up
A call that ends unanswered can trigger a WhatsApp within the minute — the single highest-return thing on this page.
Roles
Operators manage flows and audio; admins manage people. Disabling an account cuts its access immediately, not at next login.
Health and uptime
Liveness and readiness checks, so a database hiccup is caught by monitoring rather than by a customer calling in.
Clean separation
Wasavo stores and serves your IVR data. It does not reach into your telephony switch, so your call infrastructure stays yours.
Better together
Calls and WhatsApp, same platform.
A caller who couldn't get through is a lead you already paid for. Because IVR and the WhatsApp engine sit on the same platform, that call can become a message before the person has put their phone down — and the reply lands in the inbox your team already watches.
See the WhatsApp PlatformLet's map your current menu.
Tell us what callers ask for most and we'll draw the flow on the call — then show you it running.